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A1 Customer Oy

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Shipping and Delivery Policy

Last updated January 16, 2022
  
 
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://A1Customer.com/pages/terms-and-conditions.
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
 
SHIPPING FEES
 
We offer shipping at the following rates according to the weight, volume and destination. 

Shipping Method
       Shipping Estimation

Domestic - Posti

3-4 business days

 

        Weight based 

International - Fedex

4-7 business days

         Volume & Weight based
 
All times and dates given for delivery of the products are given in good faith but are estimates only. Once your order is shipped out we will notify you via email. Our courier service may also contact you via both SMS and email with a tracking number for your parcel.
 
 
DO YOU DELIVER INTERNATIONALLY?
 
We do offer international shipping.
 
ARE THERE OTHER SHIPPING RESTRICTIONS?
 
  • The courier service we use only operates on weekdays, therefore no delivery will take place on a weekend
  • Orders placed after 12pm on a week day will be processed the following week day
  • Orders placed on the weekend will be processed on Mondays
  • Deliveries to outlying areas may take longer that the stated delivery times. Please contact us to find out if you are in an outlying are and if your order will take longer than the stated delivery times.
  • Items on pre order do not comply to any of the given shipping times, please contact us if you'd like to know the delivery date of an order contains an item on pre order.
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy: https://a1customer.com/pages/terms-and-conditions#returnrefunds
.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us here
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